Business RX: Advice on improving or starting a business

Oct 17, 2012

Elana Fine, managing director of the Dingman Center for Entrepreneurship at the University of Maryland's Robert H. Smith School of Business, will take your questions.

Elana, I am building out my business (software) and want to have an advisory board. Do you think that is a good idea? How do I compensate them, since I have little funding? I don't want to hire some expensive lawyer to do all of this.

I think all startups should have an advisory board that can balance out any voids in expertise you might have and to help make additional connections.  Some advisory boards have equity and some are much more volunteer because they enjoy working with early stage companies.  You also need to differentiate between an advisory board and a Board of Directors.  A BoD has very specific rights and accountability whereas an advisory board does just that - advises the company but does not have the same kind of decision making powers.  Usually board seats refers to a Board of Directors and is related to equity stakes granted via a angel or VC financing. 

I am a graduate student at a local university. I want to start a business with my engineering professor - how do I get started? No lawyers, please - I already have lots of loans!

You don't need lawyers...yet.  If you and your professor are interested in spinning out a company based on university IP, the first place to go is your Office of Technology Commercialization.  They will help you through the process of licensing the technology back from the university.  I'd also suggest doing a lot of market research and speak to a lot of custsomers in different verticals to understand the commercial opportunities.  Steve Blank's Lean Launchpad class is a great model for this.  Startups based on university technologies have significantly better chances of success, so good luck!  

Hello Ms. Fine, My business has experienced a lot of growth in the past year and I can no longer run daily operations alone, so I recently hired 4 employees. I have experience running a business, but very little experience being a boss. Can you give me some general advice on how to manage my staff?

We see a lot of entrepreneurs start to stumble a bit while they transition from starting a business to growing a business.  At your stage you need to make sure you hire staff that are also self starters who will not need to be micro managed.  You need to find people who will be almost as passionate and committed as you are or your will lose momentum.  You also need to make sure that you keep your team focused.  A lot of startups fail because they lose focus and try to do too many things at once.  I'd make sure that 80% of what your team is working on is part of your plan (which will always be evolving) and the 20% of time is available to be opportunistic.  Have a checklist of top 3 priorities and if something doesn't fit, don't do it.  Also, make sure to understand your team's workstyle and make sure they understand yours.  If you'd like to be in touch via email let them know. If you want to have daily or weekly meetings, make sure they are on the calendar and don't get skipped.  

Hi Elana, Love your Business Rx and these chats - they are so helpful. Are you aware of any new state funding or tax breaks for entrepreneurs in Maryland? I want to start a kids clothing boutique but the tax breaks and credits seem to be only for biotech companies.

Thank you - glad to hear there are fans out there :) There are a number of new funding opportunities in Maryland through the TEDCO, such as the Propel Baltimore fund and Maryland Innovation Initiative but these are all more focused broadly on technology vs. apparel and retail.  I do not know of any breaks for a retail boutique.  

I have a full-time job and sometimes do some side work by helping friends with their Web sites. While I charge for my services, I haven't created a formal business. I report the income on my personal taxes. Keeping track of income is easy as I can log the invoices or deposits, but keeping track of expenses seems a little more of a challenge. I know that if I ever formally create a small business, I will have to separate my personal expenses from my business expenses. For example, I have one account for Web site hosting which is used for both my personal Web site and for hosting my friends' small business Web sites. Do I need to begin to separate personal and business expenses?

I'm certainly not an accountant, but sounds like you are at the point where you should keep a separate account for those expenses.  Business expenses are generally tax deductible (so I hear) so you are better off keeping them separate.  If you are charging for services it is kind of like being half pregnant - you either have a business or you don't.  

Does Maryland have any areas where students can run their businesses? It would be great if I could operate at a football game or at a basketball game. Go Terps!

Our team at the Dingman Center is working very hard to create additional opportunities for student businesses on campus.  There are a few regulatory/bureaucratic hurdles we are facing, but we are working with a number of partners across campus to explore create student marketplaces. Stay tuned! 

I am currently interested in starting my own brand of ice cream. How do I get in touch with an ice cream manufacturer who will be willing to produce my ice cream?

I'd suggest networking with ice cream shops to understand who supplies their product.  If you create a flavor they like, they might be more likely to make an introduction! You may also want to look in the dairy cases of high end stores like Fresh Market and Whole Foods who carry a lot of upstart ice cream companies - I know a few are made locally.  Could be some partnership opportunities.  

My friend and I started a company - I had the product design and he was going to be the COO/CFO. Now, we are close to getting some VC money and I am afraid I am going to be Eduardo from Facebook - the co-founder who winds up with nothing. What do I do?

I just gave a few answers above that indicated not needing lawyers -- but in the case of protecting your equity stake and rights you do need counsel.  When you are negotiating term sheets with VCs, make sure you understand the anti dilution provisions and what will happen in future funding rounds.  Most founders get diluted along the way, but need to make sure you understand how/why & when that will happen.  Many times you will have a smaller stake in a larger pie if the valuation of the company continues to increase.  I will repeat 3 pieces of advice  that one of our angel investors gives 1) READ THE DOCS 2) READ THE DOCS and 3) READ THE DOCS. 

If the fiscal cliff happens, where do you see angel funding in 2013? Why aren't the candidates talking about angel funding in the debates? Enough about Libya!

I think the biggest driver in angel funding in 2013 will be more related to increased VC funding or exit opportunities.  Angel investing has been incredibly strong the past 2 years, but investors will hold back if they don't see their companies receiving follow-on capital to grow the business and increase value. Same goes for exit opportunities - if strategic buyers sit on cash and don't grow through acquisition angel investors will be less inclined to take the risk and will allocate investment $ in safer alternatives.  I think crowdfunding is only one aspect of the JOBS Act that will have an impact -- the increased cap on private shareholders, reduced disclosure requirements and broad classification of "emerging growth" public companies increase the access to capital and reduce the cost of taking companies public.  

Elana- we are trying to sell a new product in a fast growing market with existing competitors. Any thoughts on how we can introduce our product and gain some attention without cutting our prices too low or being forced to spend a ton on marketing?

Hard to say without knowig more about the product or the market you are targetting.  However, the key is just that, understand what part of this growing market you can get the best traction.  Is there a customer segment that will appreciate a feature of your product vs another, is it a high end product that differentiates by a high level of customer service or will you in fact gain more traction by being a low cost provider?  In a fast growing market, a newcomer can often be more nimble in attacking the fastest growing portion of the market but you have to do your research to find your own niche.  We often suggest that companies identify their first target market and 3 different ways to test attracting that market whether via social media, paid advertising, earned media, promotional events, word of mouth.  See what works and then double down.  

Hello, my wife and I have a small non-franchise residential cleaning service in Maryland. So far, our only marketing is through word of mouth and a simple Web site. Where do we start in terms of marketing our business? Direct mail, social media, yellow pages? Any suggestions on marketing basics for us would be greatly appreciated.

There are actually a couple of new local companies like Seva Call, and Trust Pages that are focused on connecting residential service providers to customers.  Word of mouth is really the best way when it comes to service providers coming in to your home so you need to think about how you can engage new customers that will make referrals.  You could think about going out to real estate agents and offering to clean houses before going on the market for free.  If you do a good job they may recommend you to whoever buys the house or will pay you to do the next job.  One free cleaning may pay dividends.  

Thank you so much for this chat! So I have an idea for a business I'd like to start, but I'd love to have an advisor who could help me think through all the particulars. Is there a resource in the D.C. area for that? Someone I could pay? Thanks!

There are a lot of great resources for startups around the area - FoundersCorp, Maryland's SBDC, Startup MD/DC/VA,, DC Tech Meetups, ProudlyMadeinDC, Rockville Economic Development Inc. etc.  Before you think about paying an advisor you need to find the right advisors that understand the problem your company is tackling and the challenges you are facing.  When you network, be very specific and say "I'm looking for someone with a skill set in X that can help me with Y." I'm always more likely to make connections when I'm making a good match.

In This Chat
Elana Fine
Elana Fine was appointed Managing Director of the Dingman Center in July 2012, after joining the team in 2010 as Director of Venture Investments. As Managing Director, Elana's primary focus is leading the Dingman Center in support of its mission and strategic plan. Key responsibilities include oversight of our student venture incubator, Dingman Center Angels investor network, business competitions, and technology commercialization efforts. Elana earned an MBA in Finance and Accounting from the University of Chicago's Booth School of Business in 2002, and earned a BS in Finance, from the University of Maryland, College Park, in 1997.
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