Live Q&As

You usedto be able to call for non-delivery, where are the numbers to call??

Every day before I wake my delivery person brings me my newspaper. Thank you!! Having my paper rain or shine makes my day! I wish everyone had such a work ethic!!!!

Do you still have paper boys/girls? I'm 34 and I had a paper route for a few years as a kid. My paper is delivered by an adult who speeds through the neighborhood in a car. Have adults with cars displaced kids on bikes?

Are the plastic bags my paper comes in every day recyclable? If not, do yu have plans to change the material? Thanks!

I pay $4.44 per week for home delivery. I get an invoice by mail every six or eight weeks and then I write a check and mail it back in a Post envelope. Wouldn't both the Post and I save a ton of money if you would offer discounted subscription rates for one, two, and three year subscribers who are willing to pay upfront in order to get both savings and convenience?

I just wanted to comment on your responsiveness to inquiries submitted through the "subscriber services" part of the site.

A couple of months back, I submitted a request twice and never even got a courtesy response. (I missed several papers during the February "snowmageddon" -- which of course was totally understandable and I would never complain about the missed service! -- but I did want to ask about a credit for the nonexistent papers, especially the pricier Sunday one.)

Even if the answer had been "tough luck," I'm still wondering why I never got even that much of a response. As someone who is still paying hundreds of dollars a year to receive an ever-shrinking paper -- and constantly wrestling with whether it's worth it to continue -- I'm disappointed in the diminishing customer service.

I live in a rowhouse in the Logan Circle section of DC. About once every two to three weeks my paper is either missing or delivered in unreadable condition (Monday's was soaking wet).

The Post will replace my papers when I call in, but can't possibly do this quickly enough so they reach me before I leave the house on a work day. So I read the paper online -- and usually find a more timely and complete product. At one point I'm likely to conclude that whatever benefits I receive from home delivery are no longer worthwhile. What is your response?

We live in Great Falls, Va., and have subscribed to the Post for over 30 years. During the past few months it has appeared to us that the Sunday Post simply is not printing current news.

As an example, last Sunday there was no report in our copy of the Times Square attempted bombing. Our Sunday Post reminds me of the Sunday edition called the bulldog edition which was published by a Seattle newspaper on Saturday when I was a delivery boy many years ago.

Is that what is going on with the Sunday Post delivered in Great Falls?

Please, please, please tell me why I have not been able to get a subscription to receive only the Saturday and Sunday editions on the Post.

I read the weekday versions on-line but would love to have both weekend days of the paper. Every time I ask for this, I am told that I can get the Sunday only, but not the Saturday and Sunday only.

When I respond that I am already getting the Sunday Post delievered, the response is usually, "But for only $x more, you can get the rest of the week!"

To me, the cost is not an issue; I do not want the daily papers to stack up only to have to be thrown out at the end of the week. Please tell me if there is a way to add the Saturday Post without adding Monday through Friday.

Hello. Because the Sunday TV Week is now an 'opt-in' option, its inclusion in the Sunday paper has become unreliable.

For example, mine was missing for the past two Sundays. So far I hadn't considered it important enough to register it as a delivery problem ("part of the paper is missing") but if this continues I will complain and ask for it to be made up.

Is the savings from not delivering TV Week to some subscribers really worth it to the Post, balanced against the additional work for the delivery people, and the annoyance to the subscribers who want the TV week but are frequently not receiving them?

I am a long time Post reader who had home delivery when I lived in Ellicott City, only about 10 miles outside of Baltimore. But when I moved into town, I was surprised I couldn't get the Post delivered--but could get home delivery of the NY Times. I'm glad the paper is available at convenience stores, but I don't understand why I can't get it at home. Thanks.

I have given the Post my credit card number over the phone NUMEROUS times, but I'm still getting bills saying I haven't paid. That, and in my building in Columbia Heights, my Sunday paper is just dropped off in the vestibule and frankly I rarely even get a chance to get it. Someone always steals it. I just feel like I should cancel delivery.

Have you ever considered having a weekend subscription for Friday, Saturday and Sunday? We would love to support the Post but can't read it every day. Alternately we would be willing to make a paypal donation to support the online version. We don't want more cutbacks at the Post!

While being billed on the credit card for 8 weeks at a time is nice, I can't find anywhere on the website that actually shows how much each weekday/Sunday actually costs. (The 8-week price has really been going up the last few years.)

Whenever I try to find out the price of weekday only or Sunday only, the Web site takes me to a TEMPORARY "deal" that I wouldn't be eligible for anyway since I have subscribed almost every day since 1990 (you're welcome).

I used to say that the Post was actually free if you just clipped a few coupons on Sunday, but that sure isn't the case anymore.

I'm wondering if you can get home delivery of the paper to me before I leave at 5:30 am for work. I live in Aurora, Illinois, and the Tribune seems to be unable to accomplish the task, so I thought I'd give the Post a try.

I've mentioned this in the past in Weingarten's chat, but some of us don't do the hardcopy paper anymore. Are there any plans for electronic subscriptions?

I don't have the time for a paper copy and prefer not to consume trees unnecessarily, but regularly visit, read and chat on washingtonpost.com.

In order to ensure that some of my favorite chats and columnists remain, I would be willing to have an electronic subscription to support some of those. For example, rather than cutting columns, the columns could be added to a subscription-only service where they are supported by accounts that are fee-based. You could have surveys in the subscription section about which columns/services are most read and see how many people would be willing to support those columns/topics. Just a thought.

I also pay $4.44/week, but regularly notice that newsubscribers pay about 1/3 of that. Why do new subscribers get such a deal, while you stiff those of us who have been loyal to the Post for 10+ years with the full bill?

Why do I receive the Post Magazine on Saturday and not on Sunday with the rest of my paper?

We can get TV Week? How?

How do I sync up my actual paper subscription with my account online? When I log in, I get an old, dormant subscription from 6 years and 3 addresses ago, not my current status. And when I called the paper to ask, I was transferred through--I kid you not--SEVEN different people, none of whom knew what to do.

Great delivery in Rockville. Question: how secure is information concerning non-delivery during vacations; I hate to give start date but don't want to give up Postpoints. Question: carrier requested we contact him/her if there are problems. why? Comment: paying in long periods may be good idea but concerned about how to tip carrier regularly.

For the last 9 years I bought a paper at the media box at my College Park metro station (west entrance). For about 6 weeks now, the box is either no longer stocked or is sold out by 7:30 a.m.

All I want to do is buy a paper from The Post! (Interestingly enough, for about a month prior to that, the box was stuffed solid and I am sure way over stocked.)

Our deliverer includes the TV magazine on Saturday with the "RotoGravure" inserts, but outside the bag. I don't know if that's standard procedure, but it shows the deliverers do a good job. Also, when it snowed, and no papers were sent up to us in Olney, whenever they did arrive, we got the full set (sometimes 4 papers in one day), and never missed getting every paper eventually. The deliverers deserve a lot of credit!

We've subscribed to the Sunday paper in the past, but periodically (when the subscription expires?) we receive a bill from a distributor - not the WP - that says we owe this individual x amount of money.

I don't understand why we'd pay an independent distributor and not pay the WP directly. I've tried asking about our account several times through subscriber services (and the Ombudsman) and have never gotten a response, so we haven't continued our subscription.

It's a shame because I enjoy the paper, but the payment situation seems fishy.

I don't understand why the Post forces us to have a relationship with our delivery person, instead of having a relationship with the Post itself. When I have an issue with delivery or payment of my Sunday-only subscription, I'm given the delivery person's phone number. (Invariably, that person's voicemail box is full). When I'm asked to pay, I'm told to pay the delivery person. Why do I have to have a relationship with the delivery person, from whom I get terrible service, instead of a relationship with the Post, whose product I am actually purchasing?

I was visiting a San Franciscan over the weekend. Some articles and columns in the print edition of the Chronicle are marked "Print Edition Only" or some such. Will the Post start doing that? It's kind of cool and retro.

During the Snowpocalypse there was only one day when the paper wasn't delivered, though there were several where the mail didn't make it. So that day I read the epaper on my Nook. When are you going to add comics, Tom Toles, and the special sections (the local pages, food, real estate) to the Nook/Kindle version? It would certainly save you money if you didn't have to deliver the paper version every day.

I always check my spam filter. I probably did get the auto-generated "we've received your comment and will get back to you" e-mail, but I definitely never received any substantive answer. And that's my point.

You mentioned that Ellicott City was about the northern boundary. Where is the southern boundary? Why was Charlottesville removed from normal delivery and required to pay higher rates for Daily & Sunday delivery?